Privacy policy

Privacy Policy

e-Bike Handel GmbH we operates this website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase, in accordance with the EU General Data Protection Regulation (GDPR) and applicable German law.

1. Data Controller

 

e-Bike Handel GmbH
Rommerskirchener Straße 21, 50259 Pulheim (Studio/Atelier 58 im Walzwerk), Germany
Email: support@stadtvolt.com
Phone:02238 968 4500

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact details: name, email address, phone number, billing and shipping address
  • Order information: products purchased, order history, payment details (processed via our payment provider — we do not store full card numbers)
  • Account information: username and password, if you create an account
  • Technical data: IP address, browser type, device information, cookies and usage data
  • Communications: messages you send us via email or contact forms

3. How We Use Your Data

We process your personal data to:

  • Process and fulfill your orders, including payment, shipping, and returns
  • Communicate with you about your order, inquiries, or support requests
  • Improve our website, products, and customer experience
  • Send marketing communications, where you have given consent (you may opt out at any time)
  • Comply with legal obligations, such as tax and accounting requirements
  • Prevent fraud and ensure the security of our website

4. Legal Basis for Processing

Under the GDPR, we process your data based on:

  • Contract performance — to fulfill your order and provide customer service
  • Legal obligation — to comply with tax, accounting, and other legal requirements
  • Consent — for marketing communications and non-essential cookies
  • Legitimate interest — to improve our services and prevent fraud

5. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Payment providers to process transactions securely
  • Shipping and logistics partners to deliver your orders
  • IT and hosting providers who support our website operations
  • Tax authorities or legal bodies, where required by law

All third parties are required to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting requirements .

7. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@stadtvolt.com.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings or our cookie consent tool. For more details, see our [Cookie Policy].

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

e-Bike Handel GmbH 1595
Rommerskirchener Straße 21, 50259 Pulheim (Studio/Atelier 58 im Walzwerk), Germany
Email: support@stadtvolt.com
Phone: 02238 968 4500