Terms of service
Terms of Service
Last updated: August 28, 2026
Welcome to our website, operated by e-Bike Handel GmbH Company. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service . If you do not agree with these Terms, please do not use our website.
1. Company Information
e-Bike Handel GmbH 1595
Rommerskirchener Straße 21, 50259 Pulheim (Studio/Atelier 58 im Walzwerk), Germany
Email: support@stadtvolt.com
Phone: 02238 968 4500
Commercial Register:
Register Court:Amtsgericht Köln
Registration Number:HRB 125890
2. Eligibility
By using our website, you confirm that you are at least 18 years old, or that you are using the site under the supervision of a parent or legal guardian. You confirm that all information you provide is accurate and complete.
3. Products and Pricing
We make every effort to display our products and their prices accurately. However, we do not warrant that product descriptions, images, or other content on the website are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. All prices are listed in the applicable currency and include or exclude VAT as stated at checkout. We reserve the right to modify prices at any time before an order is confirmed.
4. Orders and Payment
When you place an order, you are making an offer to purchase the product(s) subject to these Terms. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. Payment must be made in full at the time of order using one of our accepted payment methods. All payments are processed securely through our third-party payment providers.
5. Shipping and Delivery
We will make reasonable efforts to deliver products within the estimated timeframes provided at checkout. Delivery times are estimates only and not guaranteed. Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for delays caused by shipping carriers or circumstances beyond our reasonable control.
6. Returns and Refunds
Returns, exchanges, and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms and is available on our website.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, product designs, and software, is the property of e-Bike Handel GmbH or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
8. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
9. Prohibited Uses
You agree not to use our website to:
- Violate any applicable local, national, or international law or regulation
- Transmit any harmful, offensive, or unlawful content
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the operation of the website
- Engage in fraudulent activity, including placing orders under false pretenses
10. Limitation of Liability
To the fullest extent permitted by law, e-Bike Handel GmbH shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our website or products. Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product(s) in question. Nothing in these Terms limits or excludes liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
11. Warranties and Disclaimers
Our products are provided "as is" and "as available." Except as expressly stated, we make no warranties, express or implied, regarding the products, including but not limited to warranties of merchantability or fitness for a particular purpose, except as required by applicable consumer protection law. Statutory warranty rights under German and EU law remain unaffected.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party websites and do not endorse them.
14. Termination
We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
15. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, without regard to its conflict of law principles. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Germany, except where mandatory consumer protection laws provide otherwise.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Us
If you have any questions about these Terms of Service, please contact us:
e-Bike Handel GmbH 1595
Rommerskirchener Straße 21, 50259 Pulheim (Studio/Atelier 58 im Walzwerk), Germany
Email: support@stadtvolt.com
Phone: 02238 968 4500