Shipping policy

Shipping Policy

Last updated: August 28, 2026

Thank you for shopping with e-Bike Handel GmbH. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

• Domestic (Germany): 3 business days
• European Union: 5 business days
• International: 10 business days

Delivery times are estimates only and are not guaranteed, as they may be affected by customs processing, weather, carrier delays, or other circumstances beyond our control.

3. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within [24-48] hours.

4. Customs, Duties, and Taxes

For international orders outside the EU, your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. e-Bike Handel GmbH is not responsible for these charges, and they are the sole responsibility of the customer. Please contact your local customs office for more information before placing your order.

5. Damaged or Lost Shipments

If your order arrives damaged, please contact us at support@stadtvolt.com within 14 days of delivery, along with photos of the damaged item and packaging, so we can file a claim with the carrier and arrange a replacement or refund. If your order is lost in transit, please contact us so we can investigate with the shipping carrier.

6. Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. e-Bike Handel GmbH is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@stadtvolt.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

7. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, refused delivery, or failure to collect from a pickup point), we will contact you to arrange reshipment. Additional shipping charges may apply.

8. Split Shipments

Occasionally, your order may be shipped in multiple packages if items are fulfilled from different locations or become available at different times. You will not incur extra shipping charges for split shipments.

9. Free Shipping Promotions

Any free shipping promotions apply only to standard shipping within the specified regions and are subject to the minimum order requirements stated at checkout, unless otherwise noted.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

e-Bike Handel GmbH 1595 Rommerskirchener Straße 21, 50259 Pulheim (Studio/Atelier 58 im Walzwerk), Germany Email: support@stadtvolt.com

Phone: 02238 968 4500